Frequently Asked Questions
Below FAQ are some common questions from our customers. If you have other questions, please email us.
You will receive a confirmation with tracking information once your order has processed.
All orders come with completely FREE tracked shipping.
You will receive an email with an order confirmation from High Vibe Goods.
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred. If you are unsatisfied with your order – please contact our support and we will do our best to help you out! Customers will be responsible for paying return shipping costs.
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
We aim to give feedback to all requests within 24 hours, but please allow 1-2 business days for the response.